The volume work that eats your team’s week, handled to your tone of voice.
What this covers
- Order management: placement, changes, tracking and returns
- Billing support: invoices, payment issues, refunds and disputes
- Complaint resolution: owned end to end, not passed around
- Loyalty programmes: enrolment, points queries and redemptions
How it works
Agents learn your policies and your voice, then work your queues in your systems across email, chat and phone. Cover runs on the hours your customers keep, including weekends and peak season if you need them.
Why AGFY for this
This is the work that decides whether customers come back, and it is usually the first thing that gets rushed when a local team is stretched. A dedicated team keeps the response times you would want as a customer yourself.