First line that fixes things, not a dispatcher.
What this covers
- Help desk from first line through escalation, with real ownership at each tier
- Network support: monitoring, maintenance and incident response
- Data management: backups, recovery testing and access control
- Cybersecurity and compliance: patching, hardening and audit support
How it works
Your team watches the stack during your business hours instead of finding problems on Monday. Tickets, monitoring and documentation live in your tools, and everything they touch is written down so knowledge stays with you.
Why AGFY for this
Clients typically see markedly less downtime once someone actually owns the alerts. One partner for the support desk and the infrastructure also means nobody gets to blame the other vendor.